Support

I have moved my apps over to payments by subscription. You will be billed weekly, monthly or yearly by Apple to use the apps, depending on the subscription you select. This is to replace advertising-based income, which became a privacy issue and has been completely removed from my apps.

If you believe you have already purchased but the app has not detected it, then the restore function will bring back the previous purchase - this Apple page covers it. In my apps this restore happens when you press the “Restore Previous Purchases” button on the purchases or settings screen.

The app will very quickly check with Apple for your previous purchases - this takes only a few seconds - and a message will pop up saying if a past purchase has been found. The only times this won't work is:

• No internet connection. You do need to be connected to the internet for the restore to work.
• A different Apple ID. If you made the purchase using a different Apple ID, you will need to sign in with that Apple ID to do the restore.
• An ad blocker on your device or network. Ad blockers sometimes block the service used for restoring purchases - please disable it before restoring.
• A refunded purchase. If you refunded the purchase, the app reverts to the free version. You can see your valid past purchases by following these instructions.

I don't have any way to check your premium status myself - Apple has strict privacy rules around this, even for developers - and I don't have access to your payment or purchase details. For the same reason I also can't give out premium subscriptions from here; they can only be done through your device.

Open https://apps.apple.com/account/subscriptions. This is Apple's Manage Subscriptions page, where you can choose the app you wish to manage and cancel the subscription.

• The exact times of moon phases are shown in advance if you upgrade the app to Premium - see the About tab.
• The share button lets you share an image of the moon phase with your friends on social media. It gets your approval before posting.
• The astrological signs shown in the moon apps are Moon signs - the sign the moon is currently in. The moon passes through each sign once a month, as it takes a month to orbit the earth. This is different to conventional Sun (or “star”) signs - the sun passes through each sign only once per year.

Notifications are delivered by Apple's notification system, and there are quite a few settings on your device - outside the app - that can silence, delay, or hide them: notification permissions, Scheduled Summary, Focus modes (especially Sleep), the silent switch, sound routing to Bluetooth or an Apple Watch, and more.

I have written a complete step-by-step checklist that covers every one of them: Not receiving notifications? The complete checklist. Please work through it in order - it resolves nearly every notification problem.

Updated 13th Feb 2026: This is the most popular request I receive. Apple did not allow developers to create alarms on the iPhone until recently - with iOS 26.

I have experimentally written a Sunrise Alarms app for iOS 26, but unfortunately there is still a limitation in iOS 26 where the time a daily alarm is set for cannot change every day - which is necessary, as the first light and sunrise time changes every day. I cannot release the app with this limitation, as it would disappoint customers and cause all sorts of trouble if it caused customers to miss a sunrise or first light appointment. I hope a future version of iOS will resolve this limitation.

Be careful: there are some very poor quality apps that do advertise sunrise or sunset alarms. They use notifications to play loud noises, which they call “alarms” - but notifications are not meant to be used as alarms. They will not sound if the device is in silent mode, will fail if the focus mode is set to sleep, and may fail if the app is not in the foreground when the device is locked. Alarms must be reliable and work every time, and for those reasons I have not implemented them at the moment.

All my apps are working correctly and the latest versions are fully supported on the latest versions of iOS. If you have a broken app that says the developer needs to update it, please ensure you have updated to the latest version - otherwise it isn't one of my apps. MoonPhase by Romanduck software is not one of my apps.

Firstly, thank you very much for purchasing a Premium Upgrade! One purchase works for all devices running the same app downloaded with the same Apple ID. Simply use the “Restore Purchases” button on the Premium, About or Settings tab on your other devices - it will detect that you have already paid and enable the Premium features without charging you again.

All my apps still function even if you have disabled GPS or location services - or if your device does not have location services at all. For accuracy, you should manually choose a nearby location in the app; otherwise the app may show you incorrect information, particularly sun and moon rise and set times. The app saves the location you select so you don't have to do it again.

My apps only ever request access to your location “While the app is being used”. They do not access your location in the background.

Apple provides the download service for my apps, so I can only help indirectly here. Please try the steps on this Apple page - that should resolve the issue.

These apps do need a reasonably accurate location, as the sunrise, sunset, moonrise and moonset times vary depending on where you are in the world. Go to Settings → Privacy → Location Services on your device, scroll to find the app, and set it to “While Using”. This allows the device to detect your location while you are using the app.

If the app cannot find your location, switch to the Location tab and use the map to choose it. Move around the map using one finger, use two fingers to zoom, and when you have found your location, press the map for two seconds. A pin will appear marking the selected point, and all calculations will use this location.

Some customers have reported that uninstalling and reinstalling the app fixed their location issues.

My apps use a number of third-party libraries that require a licensing disclosure. Please see the Credits & Licensing page.